Shipping Policy

Last Updated: January 2024

1. Shipping Areas

PLEASURE PRIVILEGE LTD currently ships to addresses within the United Kingdom. For international shipping inquiries, please contact us at support@pleasureprivilege.info.

2. Shipping Options

2.1 Standard Delivery

Cost: Free on orders over £50, £3.99 for orders under £50
Delivery Time: 3-5 business days
Features: Order tracking included, standard packaging, email updates

2.2 Express Delivery

Cost: £4.99 per order
Delivery Time: 1-2 business days
Features: Priority tracking, secure packaging, SMS & email updates, signature on delivery

2.3 VIP Support

Cost: £9.99 per order
Delivery Time: Next business day
Features: Premium tracking, priority support, extended returns, personal shopper assistance

3. Processing Time

Orders are typically processed within 1-2 business days. Processing time begins after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

4. Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package in real-time through our tracking system or the courier's website.

5. Delivery Address

Please ensure your delivery address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your delivery address, contact us immediately after placing your order.

6. Delivery Attempts

If delivery is attempted and you are not available, the courier will leave a card with instructions. You may need to collect the package from a local depot or arrange redelivery. Additional fees may apply for redelivery.

7. Delayed or Lost Packages

If your package is delayed or appears to be lost:

Check the tracking information first
Contact the courier directly using the tracking number
If the issue persists, contact us at support@pleasureprivilege.info

We will investigate and work with the courier to resolve the issue. If a package is confirmed lost, we will send a replacement or issue a full refund.

8. Shipping Restrictions

Some items may have shipping restrictions due to size, weight, or legal requirements. These restrictions will be noted on the product page.

9. Customs and Duties

For UK orders, no customs or duties apply. For international orders (if available), customers are responsible for any customs fees, import duties, or taxes imposed by their country.

10. Contact Us

If you have questions about shipping, please contact us:

PLEASURE PRIVILEGE LTD
Company No. 16205727
3rd Floor, 86-90 Paul Street
London, England, EC2A 4NE
United Kingdom
Email: support@pleasureprivilege.info
Phone: +44 7537 134211