Refund Policy

1. 14-Day Money-Back Guarantee

PLEASURE PRIVILEGE LTD offers a 14-day money-back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund.

2. Eligibility for Refund

To be eligible for a refund, items must:

• Be returned within 14 days of delivery
• Be in original, unused condition
• Include all original packaging and tags
• Not be damaged, altered, or worn
• Include proof of purchase (order number or receipt)

3. How to Request a Refund

To request a refund:

1. Contact our customer support at support@pleasureprivilege.info or call +44 7537 134211
2. Provide your order number and reason for return
3. We will provide you with a Return Authorization (RA) number and return instructions
4. Package the item securely and send it to the address provided

4. Refund Processing

4.1 Processing Time

Once we receive and inspect your returned item, we will process your refund within 7-10 business days.

4.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

4.3 Refund Amount

You will receive a full refund of the purchase price, excluding original shipping costs (unless the item was defective or incorrect).

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item was defective or incorrect
• The return is due to our error

We recommend using a trackable shipping method for returns.

6. Non-Refundable Items

The following items are not eligible for refund:

• Items returned after 14 days
• Items that have been used, damaged, or altered
• Items without original packaging or tags
• Digital products (if applicable)
• Customized or personalized items
• Items purchased on sale or clearance (unless defective)

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will:

• Provide a prepaid return label
• Process a full refund including original shipping costs
• Offer a replacement if available

8. Cancellations

You may cancel your order before it ships. Once an order has shipped, it is subject to our standard return and refund policy.

9. Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Chargebacks may result in account suspension.

10. Contact Us

If you have questions about our refund policy, please contact us:

PLEASURE PRIVILEGE LTD
Company No. 16205727
3rd Floor, 86-90 Paul Street
London, England, EC2A 4NE
United Kingdom
Email: support@pleasureprivilege.info
Phone: +44 7537 134211