Returns Policy

1. 14-Day Return Period

You have 14 days from the date of delivery to return any item for a full refund or exchange. This is in accordance with UK consumer protection laws.

2. Return Conditions

To be eligible for return, items must:

• Be returned within 14 days of delivery
• Be in original, unused, and unopened condition
• Include all original packaging, tags, and accessories
• Not be damaged, altered, or show signs of wear
• Include proof of purchase (order confirmation or receipt)

3. How to Return an Item

1. Contact Us: Email support@pleasureprivilege.info or call +44 7537 134211 to initiate a return
2. Get Authorization: We will provide you with a Return Authorization (RA) number and return instructions
3. Package Securely: Pack the item in its original packaging, if possible, or use appropriate packaging to prevent damage
4. Include Documentation: Include the RA number, order number, and reason for return
5. Ship the Item: Send the package to the return address provided. We recommend using a trackable shipping method

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

• The item was defective or incorrect
• The return is due to our error
• The item arrived damaged

In these cases, we will provide a prepaid return label or reimburse return shipping costs.

5. Refunds and Exchanges

5.1 Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

5.2 Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned:

• Items returned after 14 days
• Items that have been used, worn, or damaged
• Items without original packaging or tags
• Digital products or downloadable content
• Customized, personalized, or made-to-order items
• Items that have been altered or modified
• Items purchased on final sale or clearance (unless defective)

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will:

• Provide a prepaid return label
• Process a full refund including original shipping costs
• Offer a replacement if available
• Resolve the issue as quickly as possible

8. Right to Cancel

Under UK consumer law, you have the right to cancel your order within 14 days of receiving the goods without giving any reason. This right applies to all items except those listed as non-returnable.

9. Return Processing Time

Please allow 7-10 business days from the date we receive your return for processing. You will receive an email confirmation once your return has been processed.

10. Contact Us

If you have questions about returns, please contact us:

PLEASURE PRIVILEGE LTD
Company No. 16205727
3rd Floor, 86-90 Paul Street
London, England, EC2A 4NE
United Kingdom
Email: support@pleasureprivilege.info
Phone: +44 7537 134211